Improving the company’s business processes

What is a company (enterprise, organization, institution): a set of structural units (departments, divisions, bureaus, workshops, sites, services) or a set of business processes? Of course, both. However, looking at a company as an aggregate of business processes and managing them has significant advantages in a competitive environment for better and faster customer satisfaction, which are not only consumers of products (finished products, goods, works, services), but also company owners, suppliers, staff. Thus, those interested in improving the organization’s business processes are its owners, personnel, consumers, suppliers and the state, who are the “joint-stock” groups of the organization, and the company’s ability to survive in a complex, demanding and changeable environment and to achieve the goals for which it was created. Continue reading →