QUESTIONS AND ANSWERS ON COACHING
Coaching is one of the ways to learn to learn effectively. It originated in the 90s of the 20th century. This was the period of the emergence of such communication methods as the Internet, mobile communications, Skype, etc. New communications put forward new requirements for people using them. First of all, the ability to acquire and assimilate new knowledge and skills – that is, to learn. At present, the success of any commercial organization depends on the rate at which new information is applied to current operations, problems, and opportunities.
Most of us were trained in the same standard way – at school, college, institute, university. We learned to read, write, count, solve logical problems, memorize information. In this case, the physiological substrate of such training is the neocortex – the cerebral hemispheres with their cortex. Continue reading
DEVELOPMENT AND TRAINING OF PERSONNEL IN COLLECTOR BUSINESS
In any business, communication skills and negotiation skills are difficult to overestimate. Professionals know that the greater the “polarity”, the distance from the common goal, the more difficult it is to negotiate.
Of course, negotiations between the collector and the debtor (especially the debtor who refuses to repay the debt) are classified as the most difficult and “hard”, because in addition to the “polarity” of goals, there is also the polarity of the methods and tools used to achieve these goals. If the debtor uses the entire “arsenal” of convictions, from direct threats and obscene language to hysterics and crying, then the collector has such a set of “instruments” of influence limited by the law and the ethics of business negotiations. Continue reading
Organizational Diagnostics as a method of improving the company
Often, the work of consultants in the organization of the customer reminds the notorious doctor’s appointment, when a patient “diagnosed in medicine”, who independently diagnoses, requires immediate effective treatment from the doctor. So the owner believes that he himself knows the weak points of his company and he needs only immediate effective actions to eliminate them. And the help of the employees of the consulting company specialists consists mainly in getting involved in a dispute about how the word marketing should be pronounced, which does not play any role for their daily practice, but they limit its functions by studying the prices of competitors in order to offer lower prices. than market, believing that thereby will ensure the competitiveness of their goods. However, the task of organizational diagnostics does not boil down to tightening the competences of the customer’s staff to the required level, but consists in deep “immersion” of consultants in the customer’s organization; review the workflow, conduct an audit of staff, examine the processes in progress, in order to develop standard techniques for their improvement and give comprehensive advice to eliminate deficiencies. Continue reading