How to activate the employee. Motivation through communication
And capable, and hardworking, and the company loves, and has long been working ... The employee, who wants to see the majority of managers. An employee with whom there are…

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Effective management of the sales department of the enterprise.
Based on the fact that the highest goals of the company's business are the optimal increase in net profit, positive net cash flow and increase in the market value of…

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Organizational Diagnostics as a method of improving the company
Often, the work of consultants in the organization of the customer reminds the notorious doctor's appointment, when a patient “diagnosed in medicine”, who independently diagnoses, requires immediate effective treatment from…

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learning outcomes

DEVELOPMENT AND TRAINING OF PERSONNEL IN COLLECTOR BUSINESS

In any business, communication skills and negotiation skills are difficult to overestimate. Professionals know that the greater the “polarity”, the distance from the common goal, the more difficult it is to negotiate.
Of course, negotiations between the collector and the debtor (especially the debtor who refuses to repay the debt) are classified as the most difficult and “hard”, because in addition to the “polarity” of goals, there is also the polarity of the methods and tools used to achieve these goals. If the debtor uses the entire “arsenal” of convictions, from direct threats and obscene language to hysterics and crying, then the collector has such a set of “instruments” of influence limited by the law and the ethics of business negotiations. Continue reading

Tales of Consulting Tribes
The development of the consulting services market goes through the same stages as other business lines. First, in the literal sense, all who feel like it are climbing. Then, most…

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Contents of the product sales department concept
The head of any level of management should think systematically. The component that makes up the economy of a country, a sector of an economy, or a region is an…

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Business and Law. Features of the national market for consulting services
Today, in the face of fierce competition and a decrease in consumer demand, the market situation is prompting enterprises to look more and more actively for effective management methods, and…

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