DEVELOPMENT AND TRAINING OF PERSONNEL IN COLLECTOR BUSINESS
In any business, communication skills and negotiation skills are difficult to overestimate. Professionals know that the greater the "polarity", the distance from the common goal, the more difficult it is…

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Improving the company's business processes
What is a company (enterprise, organization, institution): a set of structural units (departments, divisions, bureaus, workshops, sites, services) or a set of business processes? Of course, both. However, looking at…

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Contents of the product sales department concept
The head of any level of management should think systematically. The component that makes up the economy of a country, a sector of an economy, or a region is an…

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Who needs efficient stock management and why?
Effective inventory management is a significant tool for increasing net profit, positive net cash flow for an average and large enterprise producing tangible products. What happens if you think and…

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learning outcomes

DEVELOPMENT AND TRAINING OF PERSONNEL IN COLLECTOR BUSINESS

In any business, communication skills and negotiation skills are difficult to overestimate. Professionals know that the greater the “polarity”, the distance from the common goal, the more difficult it is to negotiate.
Of course, negotiations between the collector and the debtor (especially the debtor who refuses to repay the debt) are classified as the most difficult and “hard”, because in addition to the “polarity” of goals, there is also the polarity of the methods and tools used to achieve these goals. If the debtor uses the entire “arsenal” of convictions, from direct threats and obscene language to hysterics and crying, then the collector has such a set of “instruments” of influence limited by the law and the ethics of business negotiations. Continue reading

Russian capital ousts the EU from the banking system of Ukraine
“Let me manage the money of the country, and I don’t care who sets the laws there,” these words of Rothschild are probably the basis of the redistribution on the…

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Effective sales force management
“Application of the CVP interconnection accounting model beyond the acceptable and relevant range or over long time periods.” The CVP interconnection accounting model is a convenient model for making decisions…

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